Conference: October 15-17, 2019
Exhibition: October 16-17, 2019

ExCeL London
London, UK

Exhibitor Resource Center

Thank you for exhibiting at MRO Europe 2019 at the ExCeL London. We look forward to helping exhibitors, attendees, contractors, standbuilders navigate through the show.


Note: All standbuilders and contractors must complete the EAC form and the Health and Safety Induction. No contractors will be permitted to enter the exhibition hall without completing the health and safety induction. Please complete the induction and you will be permitted to collect a bracelet at Contractor Entrance 6


The MRO Europe 2019 safety induction is now live at
Using the password: MROSafety19



Exhibitor Manual

In it you will find the answers to all your questions and it will provide you with important information about how to navigate getting your booth and materials to the show.

The primary suppliers/vendors for this event are:

1. Freeman — Freeman is the general services contractor and will provide:

  • Shell Scheme Questions (official contractor must be used for this service)
  • Electric (official contractor must be used for this service)
  • Nameboards (official contractor must be used for this service)
  • Floor Coverings
  • Furniture Rental


To order any of the above,  visit FreemanOnline or download the forms below.

2. The ExCeL 

  • Parking
  • Rigging (official contractor must be used for this service)
  • Internet (official contractor must be used for this service)
  • Catering (official contractor must be used for this service)
  • Cleaning


Most ExCeL services can be ordered on line HERE

3. TWI/Agility

  • Material Handling (official contractor must be used for this service)
  • Empty Containers
  • Forklift Rental (official contractor must be used for this service)


If you cannot find information in the ERC, please contact:

Allison Gold
Senior Manager, Events

Anita Joyce Wright
Associate Manager Events

Exhibitor Move-in:

 Sunday, 13th October

12:00 – 19:00

(54sqm or larger)

 Monday, 14th October

08:00 – 19:00

All Raw Space

 Tuesday, 15th October

08:00 – 19:00

All Exhibitors (raw and shell)

The exhibition will be open for visitors

 Wednesday, 16th October 

9:30 - 17:30

 Thursday, 17th October 

09:30 – 15:00

Conference Hours

 Tuesday, 15th October

14:00 - 17:30

 Wednesday, 16th October 

09:00 - 15:00

 Thursday, 17th October 

09:30 - 13:00

Registration Hours

(Registration will take place inside the Hall at the entrance marked N3)

 Tuesday 15th October

08:00 – 17:00

 Wednesday 16th October 

08:00 – 17:30

 Thursday 17th October 

08:00 – 15:00

Exhibitor Breakdown

 Thursday 17th October

15:00 - 18:00

 Friday 18th October 

08:00 - 13:00

Tear-down Notes:

Please Be Advised:

  1. Your stand electricity will be turned off 30 minutes after the show closes. Temporary electrics can be ordered from Freeman for buildup and breakdown HERE
  2. Please keep all gangways clear of stand furnishings, supplies, boxes. The gangways need to be  clear in order for the carpet to be pulled up.
  3. Empty containers will begin to be returned after the gangway carpet has been pulled up. Gangways must be clear to pull up carpet!
  4. You must leave your stand swept clean and remove all floor tape. Any remaining waste will be removed and billed back to the exhibiting company.

Exhibitor Appointed Contractors (EACs)/Stand Builders

Exhibitor Appointed Contractors (EACs) do not need to register as attendees. All EACs will be required to register through the online health and safety induction portal. (coming soon)

Build-up and breakdown badges

During the build-up and breakdown periods, ExCeL London is only accessible with a valid bracelet. This also applies to stand builders and/or suppliers.

Exhibitor Event Badges

All booth personnel must be registered as exhibitors and wear an exhibitor badge during posted show hours. The number of booth personnel is unlimited. Exhibitors who would like to attend conference sessions may also purchase discounted conference/session badges with a promotion code. To receive your discount, please contact Virginia Gongora to get the code at + or

Register your team now

Registration Hours

Tuesday, 15 October 08:00 – 17:00
Wednesday, 16 October 08:00 – 17:30
Thursday, 17 October 08:00 – 15:00

Registration will take place inside the Hall via the N3 Entrance from the boulevard.

Booth Equipment:

Shell Scheme Stands

  • Each shell scheme stand will be 2.48m high with Black Nyloop Infill panels
  • White vinyl lettering to a 300mm high Royal Blue fascia infills to each open elevation.
  • Each shell scheme stand will include 1 x 500w Socket & 2 x 100w Spotlights.
  • Your shell scheme stand carpet will be electric blue and the gangways will be red cord.

Raw Space Stands

You will be expected to produce a professionally built custom stand with a high level of finish and safety compliance and one that is in line with the high-quality, professional nature of the event. Please note space only stands do not receive carpet, walls or electrics.

All Island and/or raw-space booths must upload their plans (click here to upload) or submit via email to Allison Gold, The deadline for stand design submissions is September 13, 2019.

  1. Designs must include all elevations including those of hanging signs. Plans submitted without elevations, will not be accepted.
  2. Submission of information should be in the form of drawings and calculations, not photographs or rough sketches, as it is not possible to assess the structure without details of the stand.
  3. Drawings should contain enough detail to show exactly how the stand will be constructed including baseplates, joint construction support details etc.
  4. Calculations are to prove that the stand is stable and capable of supporting the loads of anything which will be supported i.e.: lights, speakers plasma screens etc. A nominal load should be applied for wind (0.15 kN/m2) although this appears not to apply in the halls stands have been affected by doors being open. A calculation should also be carried out for overturning this assumed to be the impact of a person (0.75 kN) at a height of 1.5m above the ground.
  5. No fixing is allowed into the hall floor at these venues, other means of securing the stands need to be considered.

Failure to submit your designs may result in an inability to exhibit.

Display Rules

Download the Display rules

Complex Structures

A complex structure is defined as any form of construction which would normally be designed by an engineer and has, through a risk assessment, been found to provide a significant risk.

Please make sure your stand is in compliance with all of the display and health and safety guidelines. The maximum allowable height for island booths is 4 meters (13 feet). A variance to 6 meters (20 feet) may be issued with permission from show management. The maximum height for linear (inline) stands is 2.5 meters (8 feet).

All stands that are 4 meters or greater, and/or deemed complex for any reason will need to be approved by a structural engineer appointed by Show Management. The exhibitor will be billed directly by the structural engineer.

Fees for Complex Structures

  • All complex structures are subject to an additional fee that will be billed directly from Campbell-Reith, the show appointed structural engineer.

Fees are:

  • £290 plus VAT for complex structures or complex rigged structures.
  • £415 plus VAT for Double Deck structures (Double-deck structures are also subject to additional fees from show management)


ExCeL Venue Services is the exclusive provider of rigging services for MRO Europe 2019.

ExCeL Venue Services sales:
+44 (0)20 7069 4400
onsite: +44 (0)20 7069 4500

  • All rigging must be ordered at least 14 days before tenancy commences. Orders received after this date will be subject to a 20% surcharge.
  • Hanging Signs and Graphics are allowed in Island booths only 16-20' -- Maximum height is 20' (with Show Management's permission) at the top of the sign.
  • All orders for rigging must follow the required guidelines and be submitted with a clear precise rigging plan at the time of ordering.
  • Any changes required due to incorrect rigging plans will be subject to a surcharge.
  • All rigging plans must show the location of each rigging point in relation to the stand using metric measurements.
  • All rigging must be within the perimeter of the stand.
  • The stand orientation must be detailed by showing the location of the main entrance and by the stands on other neighbouring three sides.


Exhibitor is required to carry property and liability insurance in amounts sufficient to cover any losses or liabilities exhibitor may incur in connection with the Show, including without limitation, due to damage or loss to exhibitor's property or injury to the person and/or property of others. Notwithstanding the foregoing and except as otherwise provided in the Exhibitor Resource Center, at all times that exhibitor has access to the Show grounds, exhibitor shall maintain at a minimum the following insurance from an insurance company rated B+ or above by A.M. Best Company (or equivalent insurance rating agency):

General commercial liability insurance, including contractual liability and advertising injury coverage, with a minimum liability limit of not less than $1,000,000 combined single limit per occurrence and $2,000,000 aggregate.

Exhibitor's policy should add Informa Media, Inc. and Informa Business Media, Inc. and their respective affiliates, the applicable Show facility, and/or any other official exhibitor service contractor as additional insureds.

By executing the Agreement, exhibitor represents and warrants that it has all such insurance in effect and that it shall maintain all such insurance at least through exhibitor's occupancy of the exhibit space and the Show facility. If requested by Show Management, exhibitor shall provide a certificate of insurance evidencing the required coverage.

The Certificate of Insurance can be submitted via the EAC form, or sent directly to


Exhibitor Terms and Conditions


Catering/Food and beverage policy

ExCeL London Hospitality is the exclusive provider of all food and beverage services at MRO Europe.

Show Management requests that all alcoholic beverages be served after 1 pm and must take place in the exhibition hall only. No alcoholic beverages can be removed from the exhibition and all receptions must end by the time the exhibition hall closes for the day. No receptions are permitted after official exhibition hours.

As the official service contractor, TWI is the exclusive provider of freight services. This includes:

  • Material handling includes unloading your exhibit material
  • Storing in advance at the warehouse
  • Delivering to the booth
  • Handling empty containers to and from storage
  • Removing material from the booth for outbound carriers


Please download the TWI information packet from the list below to make shipping/freight arrangements.

ALL consignments must be sent on a freight prepaid basis:


Each crate should be appropriately labeled on each side. Do not label the top of your container as items may be stacked.

Freight Deadlines

Shipping to London

Latest Arrival Dates:



Air- London Heathrow (LHR)

7 Days prior to final booth delivery






For: MRO EUROPE 2019




TEL: +44 207 069 5308

FAX: +44 843 227 2033

FCL Sea Freight – (FLX)

7 Days prior to final booth delivery





ExCeL London

For: MRO EUROPE 2019




TEL: +44 207 069 5308

FAX: +44 843 227 2033

LCL Sea Freight –(FLX)

10 Days prior to final booth delivery

Roadfreight Warehouse Receiving










Please email advance copies of the Airway Bill / Express Release Bill of Lading, invoice, and pre-alert to TWI Operations: Jennifer Padilla – and our on-site partners at Agility Fairs & Events, Ltd., Mark Dawson – & copy in

Shipping from the U.S.

US Export Controlled Items Cut-Off:

10 Sep

Bryce Larkin


General Air Freight Cut-Off:

24 Sep

Delivery Date:

13 Oct

Shipping from Canada

General Air Freight

24 Sep


Shan Beg


Delivery Date:

13 Oct