ATM/Bureau de Change

There is a Travelex ATM by the S11 entrance on the boulevard. There is a shop on level 0 at the bottom of the stairs near N4/S4 which sells a range of stationery items and has its own Bureau de Change.

Business Center

There is a shop on level 0 at the bottom of the stairs near N4/S4 which sells a range of stationery items and can also do photo copying and faxing.

ExCeL Venue Services
sales: +44 (0)20 7069 5005
onsite: +44 (0)20 7069 5005
email: [email protected]

Cloakrooms

There are two cloakrooms which are open dependent on the event that you are attending. One cloakroom is in the west end of the venue on level 0 by N4/S4 and one in the east end on level 0. Cloakrooms are open during show hours which vary between events, check the show hours.

The Platinum Suite has its own cloakrooms.

The fee is £1 per item for coats and luggage - please be aware the ExCeL cannot store cameras, laptop equipment or any other electronic devices.

Conference Proceedings

A notification via e-mail from Aviation Week to conference attendees only (if you purchased individual sessions, you do not qualify to receive the conference proceedings) will be sent when these proceedings are available, usually 1-2 weeks after the event.

If you have not received the link, please contact [email protected].

Dogs

ExCeL welcomes all guidance and assistance dogs. No other dogs/pets permitted.

Hearing and Sight Disabilities

Visitors with hearing and sight disabilities can find information about the event which they wish to visit by using:

• The prominent visual displays that are situated inside the Central Boulevard.
• The Information Desks sited at either end of the Boulevard.
• Provision has been made for non-visual indication of stair locations for those with impaired vision.

ExCeL London customer service staff have completed visual awareness training to provide practical guidance to blind and visually impaired visitors.

Should you wish to plan some assistance ahead of your visit, please contact:

[email protected] indicating the level of assistance you require.

Lifts

Lift control panels are located at a height which can be easily reached by someone in a wheelchair. There are Braille and tactile buttons. All lifts have a visual and voice indication of the floor reached and an intercom facility activated by an alarm button. Every area may be reached by lifts, with the exception of the second level of organisers' offices.

All stairs and ramps are fitted with handrails and balustrades. All public corridors and passageways have a minimum clear width of 1200mm.

Lost Property

Please go to the security suite which is located by the west entrance down the stairs just after Costa. If you are no longer at the venue, please give our help desk a call on: +44(0) 207 069 4500 or email [email protected]

Parking

There are a number of disabled parking bays that are spread across the car park.

The Orange under-venue car park has the following spaces:

• Zone 2: 11 bays
• Zone 3: 15 bays
• Zone 4: 4 bays
• Zone 8: 12 bays
• Zone 9: 18 bays
• Zone 13: 6 bays
• Zone 14: 28 bays
• Zone 15: 16 bays

Royal Victoria multi-storey car park has the following spaces:

• Zone 1A: 10 spaces
• Zone 2A: 15 spaces

The East car park, when in use, has 20 spaces. (See car park map for more details) Disabled bays are 5.90m x 3.60m. Any vehicle displaying the disabled blue badge is still required to pay the car park charge.

Personal Wheeled Vehicles

Hoverboards, skateboards, segways, scooters, rollerblades, and bicycles are not permitted for use within the venue or the Boulevard.

Prayer Room

The prayer room can be accessed through the grey door next to the S9 entrance on the boulevard.

Restrooms

There are 40 toilets for disabled visitors located throughout the building. You'll find them near the Business Centre, the break-out rooms, the conference suites on Level 3 and the restaurants and cafes on Level 0 and Level 2.

All reception counters, bars and self-service counters and at least half the seating areas are accessible to wheelchair users. Pictographic signs and symbols have been used to guide people around the building.

The disabled toilets are located at the following points:

• Red blocks S9/S10
• N10/N11 level 0
• N4/S4, at the back of the North Halls
• South Gallery level 2 and the dock edge on Level 0
• Platinum Suite - levels 2 and 3
• Prince Regent walkway
• Level 0 East
• Capital Suite level 2 and 3

Smoking

• E-cigarettes and vaping are not permitted within the venue. These can be used outside the venue only.
• ExCeL London operates a no smoking policy throughout the venue. Smoking is permitted outside the venue.

Telephones

Self service equipment such as cash point machines and telephones are located at levels suitable to wheelchair users. Strong tactile differences in paving are provided to indicate hazardous areas, e.g. dock edge indicated by cobble stone surface. Non-slip flooring has been used throughout the building.

Door vision panels giving a zone of visibility between 900mm and 500mm above floor level are provided on all public access doors.

Wheelchairs

ExCeL London is able to provide wheelchairs to those in need, free of charge. Wheelchairs can be hired from both the West and East information desks, however please note that we are unable to offer pre-booking. If you require a mobility scooter, these can be hired from our transport partner Europcar.

Payment details are required upon hire as a security measure, you will not be charged a penny unless the wheelchair is not returned or is damaged. Please feel free to contact us via [email protected] with any queries about wheelchair hire.

WiFi

ExCeL has free, fast WiFi which is suitable for browsing, social media, and email. When you arrive at the venue, you just need to sign in to 'ExCeL FREE Wi-Fi' using the standard log in, or via LinkedIn, Facebook, or Twitter.