Conference: October 15-17, 2019
Exhibition: October 16-17, 2019

London, UK
#MROEurope

General Information

The exhibition will take place at:

ExCel London
Royal Victoria Dock
1 Western Gateway
London E16 1XL, UK
www.excel.london

Official Exhibition Hall Hours:

Wednesday, October 16: 9:30 am - 5:30 pm
Thursday, October 17: 9:30 am – 3:00 pm

Registration is Officially Open:

Tuesday, October 15: 8:00 am – 5:00 pm
Wednesday, October 16: 8:00 am – 5:30 pm
Thursday, October 17: 8:00 am – 3:00 pm

For the most up-to-date information please bookmark mroeurope.aviationweek.com.


Accessibility

Hearing and Sight Disabilities

Visitors with hearing and sight disabilities can find information about the event which they wish to visit by using:

  • The prominent visual displays that are situated inside the Central Boulevard.
  • The Information Desks sited at either end of the Boulevard.
  • Provision has been made for non-visual indication of stair locations for those with impaired vision.

ExCeL London customer service staff have completed visual awareness training to provide practical guidance to blind and visually impaired visitors.

Should you wish to plan some assistance ahead of your visit, please contact:

info@excel.london indicating the level of assistance you require.

Parking

There are a number of disabled parking bays that are spread across the car park.

The Orange under-venue car park has the following spaces:

  • Zone 2: 11 bays
  • Zone 3: 15 bays
  • Zone 4: 4 bays
  • Zone 8: 12 bays
  • Zone 9: 18 bays
  • Zone 13: 6 bays
  • Zone 14: 28 bays
  • Zone 15: 16 bays

Royal Victoria multi-storey car park has the following spaces:

  • Zone 1A: 10 spaces
  • Zone 2A: 15 spaces

The East car park, when in use, has 20 spaces. (See car park map for more details)

Disabled bays are 5.90m x 3.60m. Any vehicle displaying the disabled blue badge is still required to pay the car park charge.

Lifts

Lift control panels are located at a height which can be easily reached by someone in a wheelchair. There are Braille and tactile buttons. All lifts have a visual and voice indication of the floor reached and an intercom facility activated by an alarm button. Every area may be reached by lifts, with the exception of the second level of organisers' offices.

All stairs and ramps are fitted with handrails and balustrades. All public corridors and passageways have a minimum clear width of 1200mm.

Restrooms

There are 40 toilets for disabled visitors located throughout the building. You'll find them near the Business Centre, the break-out rooms, the conference suites on Level 3 and the restaurants and cafes on Level 0 and Level 2.

All reception counters, bars and self-service counters and at least half the seating areas are accessible to wheelchair users. Pictographic signs and symbols have been used to guide people around the building.

The disabled toilets are located at the following points:

  • Red blocks S9/S10
  • N10/N11 level 0
  • N4/S4, at the back of the North Halls
  • South Gallery level 2 and the dock edge on Level 0
  • Platinum Suite - levels 2 and 3
  • Prince Regent walkway
  • Level 0 East
  • Capital Suite level 2 and 3

Telephones

Self service equipment such as cash point machines and telephones are located at levels suitable to wheelchair users. Strong tactile differences in paving are provided to indicate hazardous areas, e.g. dock edge indicated by cobble stone surface. Non-slip flooring has been used throughout the building.

Door vision panels giving a zone of visibility between 900mm and 500mm above floor level are provided on all public access doors.

Wheelchairs

ExCeL London is able to provide wheelchairs to those in need, free of charge. Wheelchairs can be hired from both the West and East information desks, however please note that we are unable to offer pre-booking. If you require a mobility scooter, these can be hired from our transport partner Europcar.

Payment details are required upon hire as a security measure, you will not be charged a penny unless the wheelchair is not returned or is damaged. Please feel free to contact us via info@excel.london with any queries about wheelchair hire.

Dogs

ExCeL welcomes all guidance and assistance dogs. No other dogs/pets permitted.


Services

ATM/Bureau de Change

There is a Travelex ATM by the S11 entrance on the boulevard. There is a shop on level 0 at the bottom of the stairs near N4/S4 which sells a range of stationery items and has its own Bureau de Change.

Business Center

There is a shop on level 0 at the bottom of the stairs near N4/S4 which sells a range of stationery items and can also do photo copying and faxing.

ExCeL Venue Services
sales: +44 (0)20 7069 5005
onsite: +44 (0)20 7069 5005
email: excelbusinessservices@hotmail.co.uk

Children

Due to the business nature of this event, children under 16 are not permitted into the Exhibition Hall or the Conference during installation, official show days and teardown. Children ages 16 and older will be admitted to the Exhibition Hall during official hours, provided that they are registered, pay appropriate fees and with the understanding that they are the sole responsibility of an accompanying adult.

Cloakrooms

There are two cloakrooms which are open dependent on the event that you are attending. One cloakroom is in the west end of the venue on level 0 by N4/S4 and one in the east end on level 0. Cloakrooms are open during show hours which vary between events, check the show hours.

The Platinum Suite has its own cloakrooms.

The fee is £1 per item for coats and luggage - please be aware the ExCeL cannot store cameras, laptop equipment or any other electronic devices.

Conference Proceedings

A notification via e-mail from Aviation Week to conference attendees only (if you purchased individual sessions, you do not qualify to receive the conference proceedings) will be sent when these proceedings are available, usually 1-2 weeks after the event.

If you have not received the link, please contact events@aviationweek.com.

Event Attire

Business smart attire is appropriate throughout the exhibition, conference and all related events. Be sure to pack a light sweater or jacket for the evening. (No jeans or sneakers during official show events or show hours)

Lost Property

Please go to the security suite which is located by the west entrance down the stairs just after Costa. If you are no longer at the venue, please give our help desk a call on: +44(0) 207 069 4500 or email info@excel.london

Personal Wheeled Vehicles

Hoverboards, skateboards, segways, scooters, rollerblades, and bicycles are not permitted for use within the venue or the Boulevard.

Prayer Room

The prayer room can be accessed through the grey door next to the S9 entrance on the boulevard.

Smoking

E-cigarettes and vaping are not permitted within the venue. These can be used outside the venue only.

ExCeL London operates a no smoking policy throughout the venue. Smoking is permitted outside the venue.

WiFi

ExCeL has free, fast WiFi which is suitable for browsing, social media, and email. When you arrive at the venue, you just need to sign in to 'ExCeL FREE Wi-Fi' using the standard log in, or via LinkedIn, Facebook, or Twitter.


Event Guidelines and Policies

Admission Policy/Required Proof of Business

All persons planning to attend Aviation Week’s MRO Event (the “Event”) must be registered with Aviation Week (“Show Management”), a division of Penton Media, Inc. (“Penton”). The Event is a private trade show open to the trade only, and not open to the public. Individuals who cannot document their direct, professional affiliation to the trade are not qualified to attend the Event.

Child Policy

Anyone 16 years and older must qualify to register as an attendee or exhibitor and will be required to show business proof. Children younger than 16 years are not eligible to attend the Event. No one under 18 years of age will be allowed on the Event floor during move-in and move-out.

Literature, Product Distribution

Company promotion, samples and literature distribution by exhibitors must be done within their contracted exhibit spaces, with the exception of designated sponsorships and marketing opportunities. Unless a marketing opportunity (e.g., sponsorship, showcase, exhibitor-presented seminar) has been contracted by the exhibitor, all company promotion and product sampling must occur within the contracted booth space. This includes, but is not limited to "roaming" characters, handing out flyers, approaching delegates to download their information (lead retrieval), approaching exhibitor booths to sell products, leaving and/or distributing product information in public spaces and Event floor aisles, all of which are prohibited. Exhibitors found doing so will be sent back to their booth space and materials left will be recycled. Attendees will be asked to leave the Event and forfeit their badges. Any "suitcasers" should be reported to the Event Office.

Meetings, Events & Seminars

Any meetings and/or events (e.g., hospitality suites) that are not taking place on the Event floor should be held during non-Event hours and should be registered with Show Management. Events and meetings must be registered and approved by using the Exhibitor Hosted Events Form. Exhibitors have the option to publish their meetings or events on the MRO Event website or indicate on the form it is a private event. If it is indicated as a private event, it will not be published on the website.

No Animals

Animals are not allowed at the Event. The only exception is for service animals, which must be kept under control at all times. Please contact Customer Service with questions.

No Smoking

Smoking is strictly prohibited in all areas inside the Event facility. Smoking is permitted solely in designated smoking areas outside the buildings.

Photography/Videography

Each exhibitor and attendee of the Event (i) authorizes Show Management (and its officers, directors, officials, employees, agents, contractors and representatives) to photograph and/or record all or any part of the Event and (ii) grants Show Management the worldwide, perpetual, royalty free right and license to reproduce, distribute, transmit, publicly perform and publicly display all such photographs and recordings, including without limitation, the name, images and likenesses of attendee or exhibitor contained therein (and any derivative works thereof) in any medium (now existing or hereafter developed).

Badge Reprint Fee

If you lose or forget your badge, there will be a reprint fee for a replacement badge. To have a replacement badge printed please go to registration with your identification, and one will be printed for you for as detailed below:

Reprint Badge fees are $25.00 per badge.

Identification Policy/ Right to Verify Identity

Identification is required at all times while attending the Event. It will be required for entry to the Event at all times. Show Management reserves the right to verify the identity of any persons accepting and/or using an Event badge. Any person found using another person's badge will have the badge confiscated and will be asked to leave the premises or correctly register.

Email Policy

Show Management requires a unique email address be provided for all registrations to attend the Event. The unique email address is required to manage our directory of all attendees. It is also used by exhibitors to effectively provide follow-up with people who scanned your badge. By registering and providing your contact information, you acknowledge and agree to the use by Penton of your contact information to communicate with you about events, products, services and offerings by Penton, its brands, affiliates, and/or third-party partners, consistent with Penton’s Privacy Policy (accessible at www.penton.com/privacy-policy). In addition, you understand that your personal information may be shared with sponsors of the Event, so they can contact you directly about their products or services. Please refer to the privacy policies of such sponsors for more details on how your information will be used by them.

Hold Harmless Policy

You hereby agree to defend, indemnify, and hold harmless (and to the maximum extent permissible under applicable law, you hereby expressly release and discharge) (i) Penton and its equity owners and affiliates; (ii) the Event facility and its owners, affiliates, lessors and lessees; and (iii) official exhibit service contractors and security services (all of the foregoing in clauses (i) through (iii), collectively, “Show Providers”), and each of their respective officers, directors, officials, employees, agents, contractors, and representatives (collectively, “Representatives”) from and against any and all alleged and/or actual claims, actions, lawsuits, proceedings, damages, penalties, demands, losses, expenses, fees (including reasonable attorney fees), costs or liabilities of any kind or nature whatsoever (collectively, “Claims”), including but not limited to any Claim for property damage and/or personal injury, in connection with, caused by or arising out of the attendance at and/or participation in the Event by (A) you, (B) your Representatives (or any other party acting on your behalf), or (C) any of your servants, invitees, patrons or guests (all of the foregoing in clauses (B) and (C),collectively, “Related Parties”), whether as a result of (i) your or any Related Party’s act, omission, negligence or willful misconduct, (ii) your or any Related Party’s violation of any policy of, or breach or alleged breach of any agreement with, Penton or any other Show Provider, (iii) your or any Related Party’s violation of any applicable law, regulation, rule, or ordinance, (iv) your or any Related Party’s infringement of any third party rights, including without limitation, the infringement of any patented, trademarked, franchised or copyrighted music, materials, devices or dramatic rights used or incorporated in the Event by you or any Related Party, or (v) otherwise, and in each case, whether or not foreseeable. This provision shall survive any termination or expiration of this agreement.

Right to Deny or Remove

We reserve the right to deny admission to, or remove any party from the Event for any reason.

All Event policies are subject to change in Show Management’s sole discretion.